bigworth faq

Frequently Asked Question about Big-worth

General Questions

Is it a factory or a trading company?


How long does it take from ordering to shipping?

It takes 60 days in peak season and 45 days in slack season.

Does it support brand customization?

We are an OEM factory, support brand customization and sample processing.

Is the product certified?

Our products have CE and ROHS certificates issued by SGS, and have passed the factory audit of BSCI.

Who are the clients you have worked with?

German Lidl, Aldi, American Dollar Tree, Walmart and some brands.

Sales Questions

What are the payment terms?

30% deposit, 70% payment by copy of bill of lading, or letter of credit at sight.

What is your minimum order quantity?


Can your price be negotiated?

If the order quantity is large, we will consider and discuss on the basis of the minimum order quantity price.

After Purchase Questions

Do your products have after-sales guarantee?

If the product fails within one year of purchase, you only need to count the quantity to us, and we will reissue accordingly.

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